Terms and Conditions

Last updated Aug 15, 2025

Important Notes:

  • 7Ride(7ride.net) and its subsidiaries listed in Annex 1 herein are wholly-owned subsidiaries of Ocelot & Lynx (Pvt.) Ltd. (ocelot-lynx.com).
  • 7Ride(7ride.net) and its subsidiaries offer their ride hailing services on an intermediation platform made available by 7Ride Deliveries (respectively, the “7Ride Platform” and “7Ride (7ride.net)”).
  • 7Ride (7ride.net), as the provider of the 7Ride Platform will host the 7Ride ride hailing services on the 7Ride Platform. 7Ride (7ride.net) is not part of the Ocelot & Lynx group.
  1. Contractual Relationship.
  2. The Services.
  3. Your Use of the Services.
  4. Payment.
  5. Disclaimers, Limitation of Liability, Indemnity.
  6. Governing Law, Arbitration.
  7. Other Provisions.
  8. Return and Cancellation Policy.

  1. Contractual Relationship

    These Terms of Use (“Terms”) govern the access and use by you, an individual, of the 7Ride ride hailing services (the “Services”) made available by 7Ride (tests.7ride.net) or its relevant subsidiary (as set out in Annex 1 herein) on the 7Ride Platform. Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and the relevant 7Ride ride hailing entity as set out in Annex 1 (“7Ride Rides”). For the purpose of these Terms, Informatica Tecnologia (informatica.com.pk). and its subsidiaries including but not limited to 7Ride (tests.7ride.net) and its respective subsidiaries are collectively referred to as the “7Ride Rides Group”.

    The Services are made available on the 7Ride Platform and will be accessed in connection with services and content (including advertising) of 7Ride (tests.7ride.net) that the 7Ride Rides Group does not control. You acknowledge that different terms of use and privacy policies may apply to your use of the 7Ride Platform and they will be shared with you from time to time by 7Ride (tests.7ride.net). The 7Ride Rides Group does not endorse such third party services and content and in no event shall any entity of the 7Ride Rides Group, or any legal representatives, administrators, successors-in-interest, permitted assigns of the 7Ride Ride Group, be responsible or liable for any products or services of the 7Ride (tests.7ride.net)’ Any 7ride’s App.

    1. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES.

      1. General Community Guidelines applicable to all users of the Services are linked here and are considered an integral part of these Terms.
      2. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you regarding the access or use of the Services. 7Ride Rides may immediately terminate these Terms or the Services with respect to you, or generally cease offering or denying you access to the Services or any portion thereof, at any time for any reason.
      3. Supplemental terms may apply to certain parts of the Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms will be effective upon their disclosure to you. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.
      4. 7Ride Rides may amend the Terms related to the Services from time to time. Amendments will be effective upon posting of such updated Terms at this location. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.
      5. Our collection and use of personal information in connection with the Services is as provided in the Privacy Policy of the 7Ride Rides Group located here. The 7Ride Rides Group may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a Third Party Provider (including a transportation network company driver) and such information or data is necessary to resolve the complaint, dispute or conflict.

     

  2. The Services.

    The Services enable you, through the 7Ride Platform, to arrange and schedule transportation services with independent third party providers of such services, including independent third party transportation providers under agreement with the 7Ride Rides Group (“Third Party Providers”). Unless otherwise agreed by 7Ride Rides in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT THE 7RIDE RIDES GROUP AND MORE SPECIFICALLY THE 7RIDE RIDES ENTITY WITH WHOM YOU HEREBY CONTRACT DO NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY THE 7RIDE RIDES GROUP.

    1. License.

      Subject to your compliance with these Terms, 7Ride Rides grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Services on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by the 7Ride Rides Group and the 7Ride Rides Group’s licensors.

    2. Restrictions.

      You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by 7Ride Rides; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

    3. Provision of the Services.

      You acknowledge that portions of the Services may be made available under 7Ride Rides various brands or request options associated with transportation including the transportation request brands such as (without limitation) 7Ride Go and 7Ride Go+. You also acknowledge that the Services may be made available under such brands or request options by or in connection with: (i) certain of 7Ride Rides’ affiliates; or (ii) independent Third Party Providers, including transportation network company drivers, transportation charter permit holders or holders of similar transportation permits, authorizations or licenses.

    4. Third Party Services and Content.

      The Services are made available and will be accessed in connection with third party services and content (including advertising) that the 7Ride Rides Group does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. The 7Ride Rides Group does not endorse such third party services and content and in no event shall 7Ride Rides be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.

    5. Ownership.

      The Services and all rights therein are and shall remain the 7Ride Rides Group’s property or the property of 7Ride Rides Group’s licensors (as applicable). Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner the 7Ride Rides Group’s company names, logos, product and service names, trademarks or services marks or those of 7Ride Rides Group’s licensors.

     

  3. Your Use of the Services.

    1. User Accounts.

      1. In order to access and use the Services, you must register for and maintain an active personal user account on the 7Ride Platform (“Account”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18). Account registration requires you to submit to 7Ride (tests.7ride.net) certain personal information, such as your name, address, mobile phone number and age. You may be required to add a valid payment method (such as credit card or other eligible digital payment method) in order to access and use the Services. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services and may also result in 7Ride Rides’ terminating this Agreement with you. You are responsible for all activity that occurs under your Account, even as a result of loss or theft of the device through which you access the 7Ride Platform. Should you suspect that any other person may be using Services through your Account, or you suspect any other breach of security, you must notify us immediately.
         

    2. User Requirements and Conduct.

      1. The Services are not available for use by persons under the age of 18. You may not allow persons under the age of 18 to receive transportation from Third Party Providers unless they are accompanied by you. These age limitations apply unless 7Ride Rides’ guidelines, terms or policies for your local market say otherwise. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
      2. Users shall not misuse the Third Party Provider’s vehicles or use such vehicles for any illegal purposes.
      3. Users shall not engage in any illegal activities while availing from a transportation service such as sexual acts, drinking alcohol, smoking or carrying any kind of drugs of narcotics. Users will be solely responsible for any such prohibited acts.

     

  4. Payment.

    1. You understand that use of the Services may result in charges to you for the services or goods you receive from a Third Party Provider (“Charges ”). After you have received services obtained through your use of the Service, and pay via a digital payment method (not cash), 7Ride Rides through the 7Ride Platform will facilitate your payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by 7Ride Rides. You retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods. 7Ride Rides via the 7Ride Platform will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good.
       
    2. All Charges are due immediately and payment will be facilitated by 7Ride Rides via the 7Ride Platform using the preferred payment method designated in your Account, after which the 7Ride Platform will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that 7Ride Rides via the 7Ride Platform may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.
       
    3. As between you and 7Ride Rides, 7Ride Rides reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in 7Ride Rides’ sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. 7Ride Rides will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. 7Ride Rides may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services or goods from a Third Party Provider at any time prior to such Third Party Provider’s arrival, in which case you may be charged a cancellation fee.
       
    4. This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. 7Ride Rides does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by 7Ride Rides (on the 7Ride Rides Group’s websites, in 7Ride Rides’ marketing materials or elsewhere) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for services provided is not intended to suggest that 7Ride Rides provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.
       

    5. Repair or Cleaning Fees.

      1. You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider vehicles and property resulting from use of the Services under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”). In the event that a Third Party Provider reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by 7Ride Rides in 7Ride Rides’ reasonable discretion, 7Ride Rides reserves the right to facilitate payment (including via 7Ride (tests.7ride.net)) by you to the Third Party Provider for the reasonable cost of such Repair or Cleaning using your payment method designated in your Account. Such amounts will be transferred by 7Ride (tests.7ride.net) to the applicable Third Party Provider and are non-refundable.
         

    6. Payment pre-authorization

      1. You pre-authorize 7Ride Platform to temporarily hold an estimated amount on your payment method while booking a Service to make sure there is sufficient balance. You understand that the amount held is an estimate of the booking charges and is not an actual charge for use of the Services or transportation services provided by the Third Party Providers.
         
      2. Any portion of such pre-authorized amount which is not applied towards the payment of Charges will then be made available to you in accordance with the terms and conditions of the 7Ride Platform. 7Ride Rides Group shall have no liability whatsoever in respect of payment pre-authorizations.

     

  5. Disclaimers, Limitation of Liability, Indemnity.

    1. DISCLAIMER.

      1. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THE 7RIDE RIDES GROUP DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, THE 7RIDE RIDES GROUP MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. THE 7RIDE RIDES GROUP DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
         

    2. LIMITATION OF LIABILITY.

      1. THE 7RIDE RIDES GROUP SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF THE 7RIDE RIDES GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE 7RIDE RIDES GROUP SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF THE 7RIDE RIDES GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE 7RIDE RIDES GROUP SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND THE 7RIDE RIDES GROUP’S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD PARTY TRANSPORTATION PROVIDERS PROVIDING TRANSPORTATION SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER RIDESHARING OR PEER-TO-PEER TRANSPORTATION SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL THE 7RIDE RIDES GROUP’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED EUROS FIVE HUNDRED (€500) OR ITS EQUIVALENT IN YOUR ACCOUNT CURRENCY.
         
      2. THE 7RIDE RIDES GROUP’S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT THE 7RIDE RIDES GROUP HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.
         
      3. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
         

    3. Indemnity.

      1. You agree to indemnify and hold the 7Ride Rides Group and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Services or services obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) 7Ride Rides Group’s use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.

     

  6. Governing Law, Arbitration.

    1. This Agreement is governed by and construed in accordance with the laws of the jurisdiction in which the relevant 7Ride Rides entity with whom you have contracted is incorporated, without giving effect to any conflict of law principles, except as may be otherwise provided in supplemental terms applicable to your region. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability (any “Dispute”) will be first mandatorily submitted to mediation proceedings under the International Chamber of Commerce Mediation Rules (“ICC Mediation Rules”). If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under such ICC Mediation Rules, such Dispute can be referred to and will be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (“ICC Arbitration Rules”). The ICC Rules’ Emergency Arbitrator provisions are excluded. The Dispute will be resolved by one (1) arbitrator to be appointed in accordance with the ICC Rules. The place of both mediation and arbitration will be in the city in which the applicable 7Ride Rides with which you have a Dispute has its registered office. The language of the mediation and/or arbitration will be English, unless you do not speak English, in which case the mediation and/or arbitration will be conducted in both English and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the International Chamber of Commerce, correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, will remain strictly confidential and will not be disclosed to any third party without the express written consent from the other party unless:
      1. (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and
      2. (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.

     

  7. Other Provisions.

    1. Claims of Copyright Infringement.

      1. Claims of copyright or trademark infringement must be sent to Informatica Tecnologia (informatica.com.pk).’s designated agent. Claims sent to any other contact will neither be received nor acknowledged. Contact information for Informatica Tecnologia (informatica.com.pk).’s designated agent can be found to “Report Copyright Infringement” and “Report Trademark Infringement” with hyperlinks at https://Informatica.com.pk.
         

    2. Notice.

      1. 7Ride Rides may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to 7Ride Rides by written communication to 7Ride Rides’ address as set out in Annex 1.
         

    3. General.

      1. You may not assign or transfer these Terms in whole or in part without 7Ride Rides’ prior written approval. You give your approval to 7Ride Rides for it to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of 7Ride Rides’ equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, 7Ride Rides or any Third Party Provider as a result of the contract between you and 7Ride Rides or use of the Services.
      1. 7Ride Rides may subcontract or otherwise engage 7Ride (tests.7ride.net) and/or any of 7Ride (tests.7ride.net)’ affiliates for the provision of its obligations under this Agreement. Such engagement shall always be in line with 7Ride Rides’ privacy notice (linked above).
      2. If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words “including” and “include” mean “including, but not limited to”.

     

  8. Return and Cancellation Policy.

    Please Click here to view our Return and Cancellation Policy.

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