Refund and Cancellation Policy

1. Free Cancellation Window

You can cancel a ride within 2 minutes of booking (or before a driver is assigned) without any charge. This grace period allows quick changes without penalty.

2. Cancellation After Grace Period

If you cancel after the 2-minute grace period and a driver has been assigned, a cancellation fee will apply:

  • Typically equal to the minimum fare in your area.
  • The app will warn you if canceling will incur a fee.

Example: “Canceling now will incur a PKR 100 fee.”
You won’t be charged if cancellation is due to driver delays or no progress toward pickup.

3. Driver Arrival & No-Show Policy

  • Drivers wait up to 5 minutes after arriving at pickup.
  • If you don’t show up or communicate within that time, the driver may cancel.
  • You will be charged a no-show fee (equal to the standard cancellation fee).

4. Scheduled Rides

  • Cancel 60+ minutes before pickup time = no charge.
  • Cancel within 60 minutes = fee may apply, especially if a driver is assigned.
  • You can cancel freely if no driver is assigned yet.

5. Driver Cancellations

  • If the driver cancels, you won’t be charged.
  • We’ll reassign another driver promptly.

6. Refunds & Dispute Resolution

If you believe you were wrongly charged:

  • Contact support via in-app Help or email within 24 hours.
  • Valid reasons (e.g., driver error, app issues) may result in fee waiver or refund.
  • Refunds are issued to your payment method or 7ride wallet within 5–7 business days.

7. Outstanding Balances (for Cash Trips)

  • Cancellation or no-show fees will be added as account balance.
  • Must be cleared before requesting new rides.

8. Rider Responsibilities

  • Cancel early if your plans change.
  • Be present at the correct pickup location.
  • Communicate with your driver if running late.
  • Repeated cancellations or no-shows may result in account warnings.

9. Transparency & Updates

  • This policy is available in-app and on our website.
  • Changes will be notified in advance via app or email.
  • We aim to keep policies fair, clear, and competitive.

We’re committed to providing a smooth, respectful experience for all riders and drivers.

7Ride