Privacy Policy

1. Data We Collect

7Ride collects personal information you provide directly to us when you create or update your account, request services, contact customer support, or otherwise interact with our platform.

This information may include:

• Full name, ID card number, driver’s license number
• Nationality, residential address, phone numbers, email address
• Date of birth, gender, marital status, education background
• Financial information, bank account details
• Occupation and personal interests

Device access may include:

• Contacts (names and numbers)
• GPS / location services
• Microphone, camera, and file storage

Uploads Required:

• Identity verification documents (ID, license)
• Profile photo (selfie)
• Short videos for identification
• Audio files (if required during support interactions)

Providing this data is voluntary; however, refusal may prevent you from using certain services or entering into contracts with us.

Automatically collected data:

• Location data (real-time GPS, even in background)
• Transaction data (ride history, earnings, payments)
• Device info (model, OS, carrier, IP address)
• Usage data (app usage, crash reports, logs)
• Communication data (calls, SMS metadata, in-app messages)

2. How We Use Your Data

• Create and manage your profile
• Match you with ride and delivery requests
• Handle transactions (payments, bonuses, promotions)
• Communicate regarding account or orders
• Ensure safety and legal compliance
• Improve service quality via analytics
• Provide personalized experiences
• Notify about promotions or app updates
• Resolve disputes and troubleshoot issues

If contact access is allowed, it is used only to invite or identify users or drivers on 7Ride.

3. Sharing Your Information

• Customers (basic profile and location)
• Service providers (payments, hosting, analytics, legal)
• Telecom & location partners
• Law enforcement when legally required

Data may be transferred outside your country. By using the app, you consent to such transfers.

We do not sell or rent your data to advertisers or unrelated third parties.

In case of merger or acquisition, data may be shared under the same privacy terms.

4. Account and Data Deletion

• Email request to: remove_account@7ride.com
• Requests processed within 30 business days
• Some data may be retained due to legal obligations

5. Cookies and Tracking

• Track session behavior
• Store user preferences
• Analyze usage trends

These cookies are required for performance. No advertising cookies are used.

6. Data Retention

• Provide services
• Fulfill contracts
• Meet regulatory requirements

Inactive accounts may be archived or anonymized.

7. Security

• TLS encryption
• Secure servers and firewalls
• Restricted internal access
• PCI-DSS compliant payment handling

No system is 100% secure. Users should protect their devices and passwords.

8. Changes to Policy

• Email notifications (if applicable)
• In-app notification at least 24 hours before

9. Notices & Contact

RS 4-5, Sector 31-C/1, K.D.A. Employee Society,
Korangi Industrial Area, Karachi, 74900, Pakistan

10. Limitation of Liability

• Loss of profits
• Personal injury
• Uncontrollable data breaches

Maximum liability: PKR 100

11. Miscellaneous

If any part of this policy is invalid, the remainder remains effective.

12. Governing Law

Governed by the laws of Pakistan. Jurisdiction: Courts of Karachi.

13. Consent

• You have read and understood this policy
• You consent to data collection and usage
• You have authority to provide shared information

14. Unsubscribe

Click unsubscribe in emails or contact support to stop promotional messages.