Privacy Policy

1. Information We Collect

We collect personal information that you provide directly when you:

• Create or update your account
• Request ride or delivery services
• Contact customer support
• Use our platform

1. Personal Information may include:

• Full name, CNIC/ID card number, driver’s license number
• Nationality, residential address, phone number, email
• Date of birth, gender, marital status, education background
• Financial details (bank account/payment info)
• Occupation and preferences

Device Permissions (if allowed):

• Contacts (names & numbers)
• Location (GPS, real-time and background)
• Camera, microphone, storage

Uploads may include:

• Identity documents (CNIC, license)
• Profile photo (selfie)
• Verification videos or audio (if required)

Providing this data is optional, but some services may not function without it.

Automatically collected data:

• Location data (GPS tracking)
• Ride history, transactions, earnings
• Device details (model, OS, IP address)
• App usage, crash logs, analytics
• Communication data (calls, SMS metadata, in-app messages)

2. How We Use Your Information

We use your data to:

• Create and manage your account
• Connect you with riders/customers
• Process payments, bonuses, and promotions
• Communicate important updates
• Ensure safety and legal compliance
• Improve app performance and services
• Personalize user experience
• Resolve disputes and technical issues

Contacts access (if granted) is only used to invite or identify users within 7Ride.

3. Sharing of Information

We may share your data with:

• Customers (limited profile & location for service delivery)
• Service providers (payment processing, hosting, analytics)
• Telecom and location partners
• Legal authorities (when required by law)

Your data may be transferred internationally where necessary.

We do NOT sell or rent your personal data to third parties.

In case of business transfer (merger/acquisition), your data will remain protected under this policy.

4. Account & Data Deletion

• You can request account deletion via: remove_account@7ride.com
• Requests are processed within 30 business days
• Some data may be retained for legal or regulatory reasons

5. Cookies & Tracking

We use cookies to:

• Maintain session functionality
• Remember user preferences
• Analyze app performance

We do not use advertising cookies.

6. Data Retention

We retain data to:

• Provide services
• Meet legal and regulatory requirements
• Resolve disputes

Inactive accounts may be archived or anonymized.

7. Data Security

We use industry-standard security measures:

• TLS encryption
• Secure servers and firewalls
• Restricted access to data
• PCI-DSS compliant payment handling

However, no system is 100% secure. Users are responsible for protecting their credentials.

8. Policy Updates

We may update this policy from time to time.

• Users will be notified via email or in-app alerts
• Updates will be shared at least 24 hours in advance

9. Contact Information

RS 4-5, Sector 31-C/1, K.D.A Employee Society
Korangi Industrial Area, Karachi, 74900, Pakistan

10. Limitation of Liability

7Ride is not liable for:

• Loss of profits
• Personal injury
• Unavoidable data breaches

Maximum liability: PKR 100

11. Miscellaneous

If any part of this policy is found invalid, the remaining sections will still apply.

12. Governing Law

• This policy is governed by the laws of Pakistan.
• All disputes fall under the jurisdiction of Karachi courts.

13. User Consent

By using 7Ride, you confirm that:

• You have read and understood this policy
• You agree to data collection and usage
• You have authority to share provided information

14. Unsubscribe

You can unsubscribe from promotional messages by:

• Clicking the unsubscribe link in emails
• Contacting support directly
• Updating preferences in your account settings
• Opting out via mobile app notifications