7Ride Captain App Privacy Policy

Effective Date: 23 June 2025

1. Data We Collect

7Ride collects personal information you provide directly to us—for example, when you create or update your account, request services, contact customer support, or otherwise interact with our platform.

This information may include:

Full name, ID card number, driver’s license number
Nationality, residential address, phone numbers, email address
Date of birth, gender, marital status, education background
Financial information, bank account details
Occupation and personal interests

We may also request access to your device for:

Contacts (names and numbers)
GPS/location services
Microphone, camera, and file storage

Uploads Required:
To ensure regulatory compliance and proper service functionality, we may ask you to upload:

Identity verification documents (ID, license)
Profile photo (selfie)
Short videos for identification
Audio files (if needed during support interactions)

Provision of this data is voluntary; however, refusal to provide necessary information may prevent you from using the services effectively or entering into contracts with us as a service provider or driver.

We also collect information automatically when you use the 7Ride App, including:

Location Data: Real-time GPS data (even when the app is in the background)
Transaction Data: Ride history, earnings, payment details
Device Info: Model, OS, mobile carrier, IP address, device identifiers
Usage Data: App feature usage, crash reports, performance logs
Communication Data: Call and SMS metadata (with customer/drivers), app messages

2. How We Use Your Data

We use your information to:

Create and manage your profile
Match you with ride requests and delivery tasks
Handle transactions (payments, bonuses, promotions)
Communicate with you regarding your account or orders
Enforce safety and legal compliance
Improve the quality of our services via analytics
Generate personalized experiences
Notify you of promotions or app updates
Help resolve disputes or troubleshoot issues

If you allow access to your contact list, it may be used solely to invite or identify other potential users or drivers for the 7Ride platform.

3. Sharing Your Information

We may share your personal data with:

Customers: Basic profile info and location necessary to complete ride or delivery requests.
Service Providers: Third-party vendors providing support, payment processing, hosting, analytics, and legal services.
Telecom & Location Partners: To improve connectivity and real-time tracking.
Law Enforcement: As legally required or in the case of emergencies or criminal investigations.

We may transfer your data outside of your country, and by using the app, you consent to such transfers.

We do NOT sell or rent your data to advertisers or unrelated third parties.

If we ever undergo a merger, acquisition, or asset sale, your information may be shared with the acquiring entity under the same privacy conditions.

4. Account and Data Deletion

You may request deletion of your account and personal data by:

Emailing us at remove_account@7ride.com

Requests are processed within 30 business days, subject to retention obligations under applicable laws.

5. Cookies and Tracking Technologies

Our website and app use cookies and similar technologies to:

Track session behavior
Store user preferences
Analyze usage trends

These cookies are necessary for optimal performance and cannot be disabled. No advertising cookies are used.

6. Data Retention

We retain your personal data only for as long as necessary to:

Provide services
Fulfill contractual obligations
Comply with regulatory requirements

Inactive user data may be archived or anonymized after a set period.

7. Security

7Ride / Informatica Tecnologia follows industry best practices to safeguard your personal and financial information.

Security measures include:

TLS encryption for all data in transit
Secure server infrastructure with firewall and intrusion detection
Access control for internal data usage
Compliance with PCI-DSS standards for payment data

However, no system is 100% secure. You are encouraged to use strong passwords and protect your device.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be communicated:

Via email (if applicable)
Via a notification on our app at least 24 hours in advance

Please check this page regularly to stay informed.

9. Notices

Notices may be sent:

Via in-app notifications
By email to your registered address
By mail to your physical address if required

You can contact 7Ride / Informatica Tecnologia at:

RS 4-5, Sector 31-C/1, K.D.A. Employee Society, Korangi Industrial Area, Karachi, 74900
Pakistan

10. Limitation of Liability

7Ride shall not be liable for indirect or consequential damages, including but not limited to:

Loss of profits
Personal injury
Data breaches beyond reasonable control

Maximum liability shall not exceed PKR 100.

11. Miscellaneous

You may not assign your rights or obligations without prior consent. We may assign this policy as part of any merger, acquisition, or internal restructuring.

If any part of this policy is deemed invalid, the remainder will continue in full force.

This Privacy Policy, along with our Terms of Use, represents the entire agreement between you and 7Ride with respect to privacy matters.

12. Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan, and all disputes shall fall under the exclusive jurisdiction of the courts in Karachi.

13. Consent and Acknowledgement

By registering and using the 7Ride Captain App, you:

Confirm that you have read and understood this Privacy Policy
Consent to the collection, use, and sharing of your data as outlined
Declare that you have the authority to share any information you provide

14. Unsubscribe from Communications

To stop receiving promotional emails from 7Ride / Informatica Tecnologia, click the Unsubscribe link in any email or contact support.